Child Support Agency
160 S. Macy Street – 3rd Floor
Fond du Lac, WI 54935
Hours: 7:45 a.m. to 4:30 p.m. – Monday to Friday
Phone: (920) 929-3057 Fax: (920) 929-7056
E-mail: Click here
You may contact our office by using the convenience of email. However, be advised that our replies or responses may not be immediate. We will address your concerns in the course of normal business operations, usually within 72 hours hours of receipt. Some responses may be delayed because of the need to confer with the supervisor, child support attorney or to research the court or agency files.
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If you are placing a call to our Agency at (920) 929-3057 – you will receive our voice routing system. Please choose the appropriate selection to reach the team assigned to your case. If your worker is unavailable, please leave a message and your call will be returned within 24 hours. Make sure that you leave enough information to identify yourself:
- Your name
- A return telephone number and best times to return your call
- Your social security number, case number or KIDS pin number
This way your question can be thoroughly researched before we return your call.
If you are calling about:
- Payment information
- Account balances
- Tax intercept payments
- Account printout requests
Please call Wisconsin Support Collections Trust Fund at the following number:
Outside Metro Milwaukee: (800) 991-5530
Metro Milwaukee: (414) 615-2400
TDD: (877) 209-5209
Our Mission: To communicate information and to provide services in an accurate, timely and cost-effective manner in an atmosphere of cooperation and respect for each other and our clients, taking personal pride in our work and in our achievements as an organization.