Clinical Services Division

The Fond du Lac County Department of Human Services Clinical Services Division is located at the Health Care Center, 459 E. 1st Street, Fond du Lac.

CRISIS INTERVENTION

Emergency mental health and addiction services

Phone: (920) 929-3535
Available 24 hours per day, 365 days per year

• Crisis counseling
• Psychiatric hospitalization
• Emergency referral services
• Community Resource Directory

INPATIENT HOSPITALIZATION

Specialty Psychiatric Unit

Fond du Lac County residents are generally screened through our Crisis Intervention services.  Out of county residents must go through the Crisis Intervention service in their county of residence for approval of admission.

Unit Phone: (920) 929-3513
Patient Phone: (920) 929-6891

OUTPATIENT SERVICES

For both mental health and SUD treatment

• Counseling and psychotherapy
• Psychosocial, Psychological (limited) and Psychiatric Evaluation
• Operating While Intoxicated and Underage Drinking Assessments
• Medication Management
• Nursing Support

General phone: (920) 929-3500

Located at 459 East 1st Street in Fond du Lac, WI  54935
Parking lot available on the east side of the building.

INTAKE PROCEDURE – OUTPATIENT SERVICES

• Intake Desk Hours:
                                       Monday  8:00am-5:00pm
                                       Tuesday 8:00am-7:00pm
                                       Wednesday 8:00am-7:00pm
                                       Thursday 8:00am-5:00pm
                                       Friday 8:00am-4:30pm

• Intake Phone:  (920) 929-3500

Eligibility

• Fond du Lac County residency (Must provide one of the following)
  • Verification of address through a utility bill in the last 90 days
  • Bank, credit union, credit card, or mortgage statement.
  • Current and valid WI driver’s license or State ID card
  • Paycheck/stub.

  • Current lease.  

• Ability-To-Pay qualifications

• As the public SUD and mental health services provider, DHS offers services to individuals who are uninsured/underinsured, or on certain kinds of Medical Assistance benefits. 
  • A limited number of private insurance companies contract as  “preferred providers” with  us.

Helpful Hint: If you do have any kind of insurance, including Medical Assistance HMO insurance, it is important for you to contact your insurance company to see if DHS is a “preferred provider” under your coverage.  If not, you will need to go to the preferred provider that your insurance company has identified for your services.

1. Dial the Intake Phone number to reach the Intake desk.
2. You will be asked first if you are a Fond du Lac County resident and to confirm your qualifying address.
3. The Intake staff will then ask you to come in to the facility during the hours listed above to complete necessary paperwork which includes the following:
   • Information sheet
   • HIPAA form
   • Primary Care and Physician forms
   • Any other release forms for other agencies, previous treatment providers, probation/parole officer, court, etc.
   • Ability-to-Pay form
   • DHS is required by State law to do “Payment Level Determinations” using the State of Wisconsin Uniform Fee System. See their website.
4. A member of our clinical staff will review your information to make sure you are seen by an appropriate clinician.
5. You will receive a telephone call from the Appointment Desk staff to schedule your appointment.