Benefit Specialists | Fond du Lac County

Disability Benefit Specialist
Elder Benefit Specialist

Serves adults with disabilities ages 18 to 59.

Benefit specialist help older adults and people with disabilities with questions and problems related to benefits such as Medicare, Medicaid, Social Security, FoodShare and Health Insurance.

What can the Disability Benefit specialist do for you?

Provide accurate information about a wide variety of programs that cover healthcare, food and other household expenses
Help you to identify and apply for programs that will best meet your needs
Help with an appeal when eligibility or coverage is denied
Advocate on your behalf with other parties
Refer you to an appropriate attorney when necessary

Serves adults age 60 or older.

Each year, you can make changes to your Medicare Advantage or Medicare prescription drug coverage for the following year. It is important to review your Part D plan enrollment yearly.

Who should seek help from a Elder Benefit Specialist?

Older persons who want to know more about any private or public benefit, older persons who need help in organizing the paperwork to apply for benefits, older persons who have been denied a benefit that they think they are entitled to receive.

What can Elder Benefit Specialists do?

An Elder Benefit Specialist offers information, advice, and assistance to older individuals 60 or more years of age regarding individual eligibility for, public benefits and services, such as Food Share, Medicaid & Medical cost savings. They also work in areas related to Medicare, SSA benefits, housing, and other financial and consumer concerns.

What does the Elder Benefits Specialist service cost?

The program is supported with funds from the State of Wisconsin and the Federal Older Americans Act. There is no charge for the service, but the persons assisted by the program are welcome to make a contribution. Services will not be refused or limited in any way if no contribution is made. Services are provided directly by the Fond du Lac County Department of Senior Services. All donated funds will be used to expand the program.

Elder Benefit Specialist can help you with a variety of programs and issues, including:

Health Insurance & Access
Medicare A, B, C, and D SeniorCare BadgerCare+ denial or reduction in benefits Lowering Prescription Drug Costs Medicare Supplement Insurance Coverage Issues	Other Health Insurance Coverage Issues Medicaid Debt Remediation Long-Term Care Insurance Coverage Items Medical Assistance (Medicaid)
Income Support
Food Share Social Security Supplemental Security Income (SSI) and State Supplement SSI Disability	SSI Exceptional Expense Supplement Social Security/SSI Overpayment Issues Railroad Retirement Benefits Lifeline/LinkUp
Community Based Services
Community Options Program Home and Community Based Medicaid Waiver Programs
Housing and Utilities
Wisconsin Home Energy Assistance Program (WHEAP) Wisconsin’s Weatherization Assistance Program Subsidized Housing Access/ Tenant Rights Utility Shutoffs/Unpaid Utility Bills	Housing Repair/Improvement Loans and Grants Homestead Tax Credit Appeals Landlord/Tenant/Evictions/Security Deposit Return Property Tax Deferral Program
Consumer
Debt Collection Practices Senior Scams and Fraud
Other
Benefit Checkup

Medicare & You Short Video

Deciding to sign up for Medicare Part B Video

Wisconsin State Health Insurance Assistance Program (SHIP)

Fact Sheet

Open Enrollment (Oct. 15th - Dec. 7th)

Open Enrollment Flyer

Who to Contact for Open Enrollment?

Open Enrollment Questions

Medicare Basics:

Common Open Enrollment Notices

Cost Savings Programs

Medicare Cost Assistance Program, Benefits, Rights & Protections

Enrollment Periods

Medicare Enrollment Periods

Elder Benefit Specialist Office Hours: Click Here

Medicaid Purchase Plan (MAPP) Videos

As of November 1, 2025, the heat shut off moratorium is in effect and will run through April 15, 2026. During this moratorium, no utility company may disconnect a customer's heat for failure to pay their bill.

*Note that this only extends to electricity if the customer has electric heat or uses electricity to push heat through their home.

Social Security Brochures

*Click the links below to see the Social Security brochures:

Upgrade Vaccine Coverage with Medicare

Contact Us
Address:	400 University Drive Suite A1, Fond du Lac, WI 54935
Hours:	Monday - Friday 8:00 A.M. - 4:30 P.M.
Phone Number:	920-929-3466 \| 1-888-435-7335
Email:	adrc@fdlco.wi.gov
Fax Number:	(920) 929-3470

_{***Notice Regarding Content and Links:}

_{Links to other websites do not constitute endorsement of any product or service provided by public or private organizations, nor necessarily support the views of any referenced individual or agency site by the Aging and Disability Resource Center of Fond du Lac County. Furthermore, Aging and Disability Resource Center of Fond du Lac County does not accept responsibility for the contents of any "off-site" web pages referenced from other linked sites.}

_{**Information updated as of 07/2022 but is subject to change at any time without notice}

Open Enrollment (Oct. 15th - Dec. 7th)

Contact Us